Privacy Policy

At Global Nepal Treks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or book our trekking and tour services.

Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, passport details, date of birth, nationality, and emergency contact information.
• Payment Information: Credit card details, bank account information, and billing addresses (processed securely through third-party payment gateways).
• Travel Preferences: Dietary restrictions, medical conditions, fitness levels, and special requests to ensure a safe and enjoyable trek.
• Communication Records: Emails, messages, and call logs when you contact us for inquiries or support.

How We Use Your Information

We use the collected information for the following purposes:

• To process your bookings, payments, and confirmations.
• To arrange permits, accommodations, transportation, and other trek logistics.
• To communicate with you about trip updates, itineraries, and safety instructions.
• To respond to your inquiries, requests, or complaints.
• To improve our website, services, and customer experience.
• To comply with legal obligations (e.g., immigration, tax, or permit regulations).
• To send promotional offers, newsletters, or travel tips (only if you opt in).

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners to facilitate your trip:

• Local Authorities: For permits (TIMS, national park entry, restricted area permits) as required by the Government of Nepal.
• Accommodation & Transport Providers: Hotels, lodges, airlines, and vehicle operators to arrange your bookings.
• Emergency Services: In case of medical or evacuation needs, we share relevant details with rescue coordinators.
• Payment Processors: Secure third-party gateways to handle transactions (we do not store full credit card details).
• Legal Compliance: If required by law, court order, or government regulation.

All third-party partners are contractually obligated to protect your data and use it only for the intended services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmitted on our website.
• Secure servers with firewalls and access controls.
• Regular security audits and staff training on data protection.
• Limited access to personal data (only employees who need it for service delivery).

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Understand how you use our site (analytics).
• Remember your preferences and language settings.
• Serve relevant content and advertisements.

You can disable cookies through your browser settings, but this may affect certain functionalities of our website.

Your Rights

Depending on your location (e.g., under GDPR or similar laws), you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your data (subject to legal obligations, e.g., permit records).
• Restriction: Limit how we use your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Opt out of marketing communications or certain data processing.

To exercise any of these rights, please contact us at info@globalnepaltreks.com or use the details at the end of this policy.

Third-Party Links

Our website may contain links to external sites (e.g., partner hotels, blogs, social media). We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax, accounting, or permit records). Typically, we keep booking data for up to 7 years. After that, we securely delete or anonymize the data.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will delete it promptly.

International Data Transfers

As a trekking agency based in Nepal, your information may be processed in Nepal. If you are located outside Nepal, please be aware that your data will be transferred to and stored in Nepal, which may have different data protection laws. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the "Last Revised" date. We encourage you to review it periodically. Your continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

By using our website and booking our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.